BPO

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

Business Process Outsourcing

Outsourcing Helps Banks and Law Firms Overcome the Challenges of Increased Workflow and Limited Resources

Many banks and law firms continue to face a number of key challenges related to the economic downturn, and often they’re grappling with these challenges using limited resources.

THE TEN DEMANDMENTS RULES TO LIVE BY IN THE AGE OF THE DEMANDING CANDIDATE: Executive Summary

Welcome to the era of the demanding candidate. Not the applicant who needs your job, or just happens to be the best available talent, but rather the best candidate – period. The candidate who will make a difference inside your organization, help you better compete in the marketplace and drive your company on toward greater […]

Industry Leader Q&A: Xerox’s Chief Process Officer Discusses Transformation and Affecting Change Inside Client Organizations

Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.

Duplicate Payments: Vendor ledger analyses and payments recovery project brings €1M additional cash

A leading beverage company launched a business transformation initiative at a global level that included its organizational structures and business operating model. The overall goal for the outsourcing project was to increase effectiveness and efficiency to bring the company’s Finance & Accounting function to “world class” performance. One of the most important goals of the […]

The State of RPO

Select recruitment-process-outsourcing providers weigh in on the strengths and opportunities in their industry, and what businesses looking to outsource this function should keep in mind.

Redefining RPO: Comprehensive Talent Solutions Changing the Employment Landscape

Recruitment process outsourcing (RPO) has undergone a transformation. What once was a function focused on cost, scale and “filling seats,” today is a strategic workforce initiative that includes comprehensive, talent acquisition solutions that benefit buyers’ businesses. Through the high-touch approach of the redefined RPO model, a strategic business partner will not only optimize your company’s […]

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