Gregory North

Gregory North, Principal, Outsourcing Institute Digital Transformation Practice

Digital and Business Transformation Strategy

In the fast moving environment of today’s marketplace companies have many options to take their performance to the next level. In our Digital Transformation Practice we help you answer key questions including:

  • How to capitalize on digital transformation
  • Internal development vs. automation services
  • BPaaS vs. BPO automation and hosting
  • How to transform you operating model
  • When to move to a shared service model
  • What processes should be outsourced

Program Design & Execution

In our Digital Transformation Practice we leverage proven methods to assess and improve your existing initiatives or help frame new ones. We help accelerate time to results, increasing benefits you realize from your programs.


Services include:

  • Strategy Design
    • SWOT Analysis
    • Business & Systems Architecture
    • Operating Model
  • Transformation Roadmap
    • Current State
    • Transformation Levers
    • Future State
  • Program Dashboard
    • Strategy
    • Programs & Owners
    • Metrics & Status
  • Program Assessment & Coaching
    • BT Best Practices
    • Program Management
    • Change Management

For more information, contact us or email

Sales & Marketing Solutions

There is only one Outsourcing Institute. As the world’s largest and only neutral professional association dedicated solely to outsourcing & emerging technologies, our ever-growing membership-based network holds strong relationships and ties to IT & outsourcing buyers, market influencers, advisors and the media. With the largest network of its kind in the world with more than 70,000 executives and one of the most trafficked outsourcing portals on the internet at, OI has grown to become the go-to-source for those seeking targeted sales and marketing traction and ROI in the outsourcing space since its founding by industry pioneer Frank Casale in 1993.
OI’s Sales & Marketing Solutions give you unique access to high market visibility and qualified selling opportunities. Marketing and sales are our core competencies & our skills are honed every day as we communicate with our members. The result: We can deliver your targeted messages to OI members quickly and efficiently, influence the influencers and convert buyer interest into opportunities for your organization.
If you’re interested in Outsourcing Leads, Exposure and Thought Leadership opportunities, our online and event forums reach IT & business decision makers. Our products range from one-off promotional mechanisms, including webinars, video interviews & content, site sponsorship, whitepapers/case studies & other published content, as well as industry events, to integrated performance-based marketing and lead generation programs.
 For more information, click here.

Recruit / Hire

CMS Inc. founded in 1985, by Frank Casale Founder of Outsourcing Institute, specializes in the recruitment and placement of Outsourcing experienced professionals. With our knowledge of the Outsourcing marketplace combined with our industry rolodex, CMS is second to none in the outsourcing space. Although we tend to have job opportunities for a variety of Outsourcing positions, we currently have significant need for experienced Outsourcing sales people and senior level sales management roles.

For additional information, please contact

Buyer Services

Regardless of what you seek to outsource or where you are in process, The Outsourcing Institute is here to help. The OI Outsourcing Buyers Services division provides both innovative traditional and alternative solutions – designed to meet your needs and budgetary limitations.

Transaction support

Looking to hire an outsourcing consultant and / or attorney?OI Outsourcing Buyer Services has a global network of thousands – ready to match the right professional and expertise you seek.

Need consulting help – but don’t have consulting dollars?
Our Matching Service gets you from RFP to a qualified short list faster, better and cheaper than any alternative out there. This service was specifically developed for buyers – from small businesses to large enterprises – that need expertise and support, but have limited consulting dollars.
Are you a ‘Do-It-Yourself’ Outsourcer (DIYO) 
We speak your language. OI Outsourcing Buyer Services leverages decades of experience and the mother lode of proprietary IP with our Outsourcing RFP Builder and RFP Responder software. The only one of its kind in the marketplace, the cloud-based Outsourcing Accelerator delivers the speed, power and standardization needed to modernize the RFP process – at a modest cost.
From outsourcing boot camps to full-scale customized training, OI has the expertise, track record and reputation to build and deliver training programs unparalleled in the industry. Your team will discover how to procure, negotiate, transition and manage any and all outsourcing relationships like a time-tested professional.
Looking to recruit and hire an experienced outsourcing pro. OI’S sister company, CMS Inc., has been placing top technical talent since 1985 and outsourcing professionals since 2002. Our global network of talent, unparalleled access and deep outsourcing understanding place OI’s portfolio of organizations beyond the competition.
 For more information, contact us or email

IRPA Automation Accelerator

The Automation Accelerator offering will harness IRPA’s vast ecosystem and leverage access to best-in-class technologies, industry advisors, service providers and market intelligence to help companies:

  • Determine optimal processes to automate
  • Evaluate and recommend appropriate technologies
  • Coordinate Proof of Concept & Pilots
  • Development of business case and ROI
  • Establish / negotiate pricing and licensing terms and conditions based on new commercial models
  • Orchestrate integration, implementation and knowledge transfer
  • Help clients establish their center of excellence (CoE) plan and/or strategy

Procurement & Vendor Selection Services

Whether your business is just getting started with RPA or looking for options to drive costs out of an outsourcing engagement, IRPA can guide you through the best practices in a successful vendor selection.

Contact us for more information at